Call us as soon as possible — at +380 97 337 38 25 — or message us via Instagram Direct or Facebook Messenger, and we'll cancel the order if it hasn't shipped yet.

We review every request individually. We don't sew entirely new models on request — only adjustments to models already in our lineup. We can adjust the sizing of an existing model to your individual measurements, provided it's paid in full upfront; such custom pieces unfortunately can't be returned. Message us to discuss the details.

Yes, TinDay is our own production based in Ukraine. We control every stage — from cutting to sewing — so we can oversee the quality of fabrics, seams, and fit on plus-size figures, rather than relying on someone else's factory.

We carefully select fabrics for each model — comfortable against the skin, that hold their shape well on plus-size figures and don't irritate the skin. This is personally important to TinDay's founder Svitlana — she lives with psoriasis herself, and many fabrics cause her physical pain, so we deliberately choose materials and seam finishes (soft, flat, without rough edges) that don't trigger irritation. The exact fabric composition of each model is listed on its product page.

Take a photo of the package and item right away and message us — we'll quickly sort it out with a replacement, refund, or whatever works best for you.

Yes, payments go through LiqPay by PrivatBank — a secure payment provider — we never see or store your card details.

Not always — the cut can vary depending on the style and fabric, so we recommend checking the measurements on each product page rather than relying only on the size you've chosen before.

We currently work mostly online, which helps us keep prices affordable. But you can still try items on before paying, thanks to cash on delivery at the Nova Poshta or Ukrposhta branch.

We accept exchanges and returns within 14 days of receiving your order, as long as the item hasn't been worn and is still in its original condition. Message us and we'll help you arrange the easiest way to return it.

Yes — if you choose cash on delivery, you can try on your order at the Nova Poshta or Ukrposhta branch before accepting and paying for it.

There are three options: cash on delivery, a 200 UAH prepayment (with the rest paid on delivery), or paying in full online via LiqPay. Choose whichever works best for you at checkout. By the way, paying in full online is a little cheaper — cash on delivery involves a postal transfer fee, while online payment doesn't.

Orders are processed within 1–2 business days, then shipped via Nova Poshta or Ukrposhta. Delivery time depends on your city, usually 1–3 days for Nova Poshta within Ukraine. If a model is temporarily out of stock, we'll message you right away so you can decide whether to wait or choose something else.

Right now our size range covers 46/48–66/68 (outerwear — jackets and windbreakers — also comes in 42/44). We're constantly testing options to expand the range and take every request into account — if your size isn't available yet, let us know, it helps us plan future collections.

Every product page has a size chart with real bust, waist, and hip measurements — measure yourself with a tape measure and compare against the chart, rather than the size you're used to buying from other brands. If you're unsure between two sizes, message us with your measurements and we'll help you pick the right one.